Customer satisfaction is important to us at DogVexy. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, products must be unused, in original condition, and returned in their original packaging. Certain items may not be eligible for return due to hygiene or safety reasons.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order details and photos of the issue. Our support team will work quickly to provide a suitable solution.

Refunds are processed after returned items are received and inspected. Depending on your payment provider, refund processing times may vary.

DogVexy reserves the right to refuse returns that do not meet our return policy conditions.